As certified installers of the product lines we carry, everything we do here at Northeast Protection Partners is focused on service. We provide comprehensive assistance to our customers throughout the entire process to make your experience as seamless as possible. From the initial consultation to the certified installation, our team ensures your life safety and security needs are top priority. As your trusted service provider, we also provide our customers with a maintenance package that provides access to regular upkeep and 24-hour, on-call support.
In order to provide you with an accurate outline for product solutions, we need to assess the facility and the full scope of the project. At your convenience, we schedule a no commitment, free site assessment to discuss concerns and needs as well as address questions.
STRATEGY & DESIGN
Once we have gathered all the information we need, our experienced staff of life safety and security professionals compose a personalized strategy tailored to fit your unique needs. We provide you with extensive product and solution details as well as information regarding timelines and implementation.
Northeast Protection Partners maintains a staff of certified and experienced installers to ensure the job is done right the first time. We take precautions to minimize the effect (if any) there will be on working hours, as well as maintain the utmost level of professionalism when present in front of patients, residents, and other individuals. As part of our strategy implementation and product installation, we offer training to staff to make sure users feel comfortable and confident using the new equipment or software.
MAINTENANCE & SUPPORT
We stand by our commitment to service excellence, which is why we offer our customers comprehensive maintenance and support. Whether you need routine technical support or emergency services, our team is available 24/7 to assist you. We offer both remote and on-site services, via either phone and desktop or field technicians. We also offer an annual assessment to ensure optimal system performance through our Maintenance Agreement package.